Link is opening an exciting new chapter in its growth story with the launch of its dedicated OutSystems Practice, under the leadership of Henrique Capela, who steps in as Business Unit Director.

With over two decades of experience in guiding OutSystems initiatives, Henrique brings the vision, strategy, and hands-on expertise to establish Link’s footprint in the low-code space. This move marks a significant milestone in Link’s continued commitment to expanding its portfolio of next-gen technology solutions.

A remarkable journey in tech leadership

Henrique Capela’s career is a testament to adaptability and innovation. With a degree in Economics from Universidade Católica Portuguesa, he quickly pivoted toward his true passion – technology. He began his career as a COBOL programmer, then moved on to become a systems engineer for IBM mainframes at IBM itself, later joining SIGIL, where he advanced from technical roles to Technical Director and ultimately General Manager, overseeing major conversion projects, including preparations for the Y2K bug.

In 2005, he embraced a new challenge by leading the OutSystems division at ROFF (later Inetum), successfully building and scaling the practice during twenty years. Now, in 2025, he brings this wealth of experience and a visionary mindset to Link Consulting, ready to lead the charge in OutSystems innovation.

“Although this is a new practice at Link, we are not starting from scratch,” says Henrique Capela. “We’re hitting the ground running with a team of experienced professionals and Link’s strong market presence, which gives us the perfect foundation to build something truly differentiated.”

Pioneering the future of low-code development

Low-code platforms have reshaped how organizations develop user-centric applications, combining speed, scalability, and business agility. While the market in Portugal is already mature, Henrique sees immense potential beyond borders.

“It’s an exciting challenge. The OutSystems market still has significant room to grow internationally. This fits perfectly with Link Group’s global expansion strategy.”

As Link accelerates its efforts in this domain, Henrique is already leading a series of distinctive initiatives that will position Link as a key player in the ecosystem. These initiatives, set to be revealed over the coming months, will focus on delivering rapid results, maximizing client autonomy, and embedding innovation at every step.

Building a Center of Excellence from day one

What makes this launch even more special is the creation of Link’s new OutSystems Center of Excellence in Bragança, established right from the start under Henrique’s leadership.

This new office represents Link’s investment in local talent and regional development while powering global ambitions. The new team in Bragança is already gearing up to deliver strategic projects, bringing fresh perspectives and energy to Link’s growing family.

“We are building a high-performance team with the right balance of experience and ambition, ready to make an impact from day one,” Henrique emphasizes.

Looking ahead

With Henrique Capela at the helm and a clear vision for growth, Link’s OutSystems Practice is poised to become a strategic driver of innovation and value for clients worldwide. Combining Henrique’s leadership, a team of seasoned experts, and Link’s proven experience in integration, cloud and agile delivery, this is just the beginning of an exciting journey.

Get in touch and discover how Link’s OutSystems Practice can accelerate your digital transformation.

As part of its strategic investment in SAP, Link Consulting continues to strengthen its team with top-tier talent. Joana Sousa Pinto, a seasoned SAP expert with 25 years of experience in leading and delivering complex SAP projects, is the latest addition to its leadership. Joana joins as a key figure in driving the company’s SAP Practice growth, leveraging her vast expertise in logistics, sales, procurement, and system integration.

With a strong track record in optimizing processes and integrating SAP systems, Joana is set to play a crucial role in shaping Link’s SAP strategy and delivery model. Her appointment underscores Link’s dedication to providing high-impact SAP services to businesses navigating digital transformation.

A remarkable SAP journey spanning over two decades

Joana’s SAP career started at ABN Amro Bank, where she was part of the IT department preparing for the Year 2000 (Y2K) transition. She later joined Tecnidata, which evolved into ROFF and subsequently Inetum, where she played a pivotal role in major SAP implementations.

“I had the opportunity to take on diverse roles, from consultant to service manager, working on projects that shaped industries. One of the most challenging and rewarding experiences was the SAP implementation at TV Cabo and its system integration with MEO (then Portugal Telecom). It was a milestone project that showcased SAP’s ability to connect and optimize complex business operations,” Joana recalls.

Her journey also led her to structure and scale SAP support services, growing a team from a handful of consultants to over 60 professionals. Later, she moved into pre-sales and, most recently, led the SAP business development across Europe for Inetum, gaining extensive experience in the global SAP market and cross-cultural project management.

“Over the last seven years, I’ve worked extensively with international clients, which has broadened my perspective on how SAP is leveraged across different industries and geographies. This experience allows me to bring a global mindset to Link’s SAP strategy, ensuring we align with both local and international best practices,” she highlights.

Why Link? The opportunity to innovate and expand SAP solutions

Joana’s decision to join Link Consulting was driven by the company’s strong reputation for innovation and its commitment to digital transformation. She was particularly drawn to Link’s leadership in cloud and integration technologies, which complement the evolution of SAP’s cloud-native solutions.

“What excited me most about Link was the chance to be part of a dynamic and forward-thinking team with a strong presence in the Portuguese market and a growing international footprint,” Joana explains. “The opportunity to contribute to the expansion of the SAP Practice, strengthen Link’s portfolio, and drive new projects with innovative approaches was a key motivator.”

Joana envisions her role as a blend of strategy and execution. Her mission is to expand the SAP services, promote integration with cutting-edge technologies, and develop new business opportunities that bring tangible value to clients.

“I want to help align SAP with Link’s broader technology ecosystem, ensuring that businesses can seamlessly integrate SAP with other digital transformation initiatives. Whether it’s S/4HANA Cloud, Business Technology Platform (BTP), or other SAP innovations, our goal is to make these technologies work smarter and faster for our clients,” she adds.

Building the future of SAP at Link Consulting

Looking ahead, Joana has ambitious plans for Link’s SAP Practice, aiming to position it as a reference in the market. She believes that Link’s deep expertise in cloud, AI, and integration will be instrumental in delivering next-gen SAP solutions.

As Joana states, “My vision is to accelerate Link’s SAP growth, expand strategic partnerships, and deliver innovative SAP services that drive real business impact. We have a unique opportunity to transform businesses with SAP’s latest advancements, from cloud ERP implementations and migrations to intelligent process automation.”

A message to businesses navigating SAP transformation

For companies considering SAP solutions, Joana has a clear message: SAP is at the heart of digital transformation, and cloud is redefining how businesses operate.

“With SAP S/4HANA Cloud, BTP, and other innovations, organizations can achieve greater flexibility, scalability, and operational efficiency. However, successful SAP transformation requires expertise, strategic alignment, and a partner who understands both technology and business objectives,” she emphasizes.

At Link, the mission is to help businesses fully unlock SAP’s potential, ensuring a smooth transition to cloud environments while optimizing SAP systems to drive growth and agility.

Let’s talk about how Link’s SAP capabilities combined with 20+ years in deploying successful system integration and cloud projects can streamline your operations, enhance your business processes, and future-proof your technology landscape.

Link is doubling down on its commitment to engineering next-gen technology solutions by reinforcing its SAP practice – a move that aligns with the company’s strategic priorities for this year. To spearhead this effort, Mário Oliveira, an accomplished expert with over 30 years of SAP experience, has joined Link as the new Advisor to the Board.

Mário Oliveira’s journey with SAP began in 1991 with the Mainframe version (R/2), marking the start of a notable trajectory in one of the world’s leading enterprise software systems. Early in his career, Mário had also the opportunity to work on one of the first R/3 projects in Portugal with Unilever Group. In 1996, he co-founded ROFF, where he served as Administrator, overseeing delivery and service development. During his tenure, he played a pivotal role in establishing the company as a key player in the SAP consulting space, remaining in this function until the acquisition and rebranding to Inetum. Most recently, he led the global SAP practice, focusing on its growth across multiple countries.

Regarding his motivation for enriching Link’s team, Mário highlights that the company’s 20-year history of innovation, particularly in pioneering areas such as web, cloud, and artificial intelligence, was a key factor. “I firmly believe that the robust SAP applications will further enhance Link’s portfolio, while the modern BTP platform will enable the creation of impactful end-to-end solutions. My challenge is to translate this potential into tangible results by expanding SAP competencies and consolidating a strong SAP practice aligned with the needs of our clients. With a combination of cutting-edge technology and robust methodologies, we aim to position Link as a leader in SAP-driven digital transformation.”

Addressing businesses’ most pressing challenges with SAP

Fragmented systems, outdated procedures, and underutilized platforms hinder organizations from achieving their mission-critical objectives. As Mário emphasizes, “Many companies struggle to fully leverage the capabilities of their SAP solutions to drive innovation.” And that’s why he is especially enthusiastic about the SAP services Link brings to the table, structured around four core pillars to address these challenges: RISE with SAP, ERP transition to the cloud, application management services, and strategic maintenance and evolution.“SAP is no longer just a tool for supporting processes; it’s a transformative engine for reimagining business models,” adds Mário Oliveira.

Innovative methodologies for agile and scalable SAP solutions

What sets Link apart is its approach to SAP services, rooted in Agile methodologies and DevOps principles and focused on empowering businesses to continuously improve their SAP solutions in response to changing market demands. This approach is complemented by a deep understanding of SAP tools like LeanIX for architectural planning (check here Link’s success story with CGD) and Signavio for process modeling.

“SAP’s technological advancements over the last years, including the introduction of the in-memory HANA database, the Fiori web-based user experience, and the integration of AI, IoT, and Big Data, have revolutionized the way organizations operate. From diagnosis and consulting to implementation and optimization, our mission is to ensure that SAP technology effectively becomes a strategic enabler for businesses,” Mário Oliveira states.

Looking ahead

As Link strengthens its SAP capabilities, the company is setting ambitious goals for growth. The addition of Mário Oliveira to the leadership team marks a pivotal moment in this journey, leveraging his extensive know-how to spread the footprint and enhance Link Group’s SAP practice.

So, whether you’re looking to deploy new SAP solutions, modernize legacy systems, or evolve your existing SAP environment, Link has the expertise and vision to drive your transformation.

Contact us today to learn more about Link’s SAP value proposition and schedule a consultation with our team.

Horários do Funchal – Transportes Públicos, SA has embarked on a groundbreaking project to revolutionize public transportation in Madeira and Porto Santo with the implementation of the GIRO intermodal ticketing system. Developed in collaboration with Link, Powerqubit, and Neves & Neves, GIRO aims to enhance mobility across the region with a unified solution and simplify the travel experience for residents and visitors alike.

The Challenge

For almost 40 years, Horários do Funchal has been a cornerstone of public transportation in Madeira. However, the evolving demands of its millions of passengers, coupled with the need for a more efficient and integrated transportation system, called for an innovative approach. The goal was to streamline the network under a single ticketing system, making it easier for users to navigate and for operators to manage.

The Solution

Link, in partnership with Powerqubit and Neves & Neves, introduced GIRO, a comprehensive intermodal ticketing system that aggregates all public transport operators in Madeira under the new brand SIGA.

This system offers:

• Interoperability: GIRO is based on an open data model, allowing the seamless use of a single card across multiple transport modes. It supports the evolution and lifecycle of products and fares controlled by Horários do Funchal and shares specifications and technological components with AML.
• Multichannel Sales Solution: Including on-board ticket machines, dedicated sales and personalized posts (soon also available in self-service vending machines, network of agents and Payshop). This ensures passengers can easily purchase tickets and access services from multiple points.
• Centralized Management: GIRO provides a single point for managing the commercial catalog and sales configurations, ensuring consistency across all channels and ease of updates.
• Passenger Information Systems: In the next phase, vehicle locations and arrival times will be displayed on vehicles and stops, enhancing the passenger experience.

The GIRO ticketing system will also include a mobile application as a modern alternative to physical cards. This app will provide QR code-based ticketing for easy and secure access, integrated purchase options (creating a “One Stop Shop” for occasional passengers), and real-time service information, route updates, and estimated arrival times.

The Exploration Support System integrated within GIRO ensures:

• Operational efficiency of resources and means.
• Implementation of eco-driving features to save fuel and improve service quality.
• Real-time data collection from operations to assess service levels and kilometers traveled.
• Capability for multimedia content broadcasting.
• APIs for open data to support external systems.

The implementation of GIRO is being carried out by a consortium that combines the expertise of three partners, each one playing a critical role. Link provides global integration, central management systems, and interoperability management. Neves & Neves supplies on-board equipment and solutions. And Powerqubit deliveres operational support systems and passenger information services.

Results

GIRO is leading to significant improvements in Madeira’s public transportation:

• Unified Ticketing: Passengers now benefit from a single card for all transport modes, simplifying travel and enhancing convenience.
• Improved Accessibility: The mobile app will enable easy ticket purchases and provide real-time updates, catering to both residents and tourists.
• Operational Efficiency: Centralized management capabilities and data collection (usage tracking and revenue distribution) ensure optimal resource utilization, service quality and transparency.
• Customer Insights: The system provides valuable insights into passenger demand and profiles, helping to tailor services more effectively.

“The GIRO system has revolutionized our approach to public transport, offering a digital integration experience, a comprehensive asset consultation application, and a secure communication channel with our organization. The partnership with Link and their innovative solutions has been instrumental in achieving our goals”, highlights Marco Louro at Horários do Funchal.

The GIRO project is expected to be fully operational by mid-2025, involves a total investment of around €3.8 million euros and stands as a testament to how technological innovation can transform public transportation. By providing a seamless, user-friendly, and integrated ticketing system, Horários do Funchal is setting a new standard for public transport in Madeira.

Equipment complemented with the respective application and management systems, developed exclusively by the consortium

Leading the way in urban mobility

If you are inspired by the success of GIRO and also looking for an state-of-the-art ticketing system, know more about our offering and contact us to learn how it can transform your transportation network. Besides Madeira, Link has already implemented it in major interoperability regions such as Lisbon, Genoa, Brussels, and Israel. Be the next one to prove its effectiveness and adaptability

Organizations that can effectively leverage their data are the ones leading the charge in innovation, efficiency, and customer experience. At Link, the journey into data transformation has been one of continuous growth, adapting to the changing needs of our clients and embracing the latest technologies to deliver cutting-edge data solutions.

From the Big Data project in 2018 to the latest advancements in Generative AI and Microsoft Fabric in 2024, our evolution in this area has been nothing short of remarkable. As we continue this path, our focus remains steadfast on providing the best in Data Architecture & Engineering, modern Data Governance, MLOps (Machine Learning Operations), and analytics solutions that empower businesses to make data-driven decisions faster and more effectively.

The evolution of Data at Link: A timeline of innovation

Our story begins when we embarked on our first major Big Data project in the financial sector using Hadoop during 2018. Since then, it has been marked by several key milestones:

• 2019: We executed our first fully cloud-native data project, marking the beginning of our momentum in cloud adoption. This was also the year of our first Lakehouse project, a pivotal moment in our data transformation journey.
• 2020: A year of experimentation and proof-of-concept projects, as we explored how data solutions could be leveraged for innovation. Major clients were already embracing an “all-in-cloud” strategy, allowing us to implement complex data architectures at scale.
• 2021: With cloud scalability becoming a necessity, our AI use cases began to take flight. We saw the power of cloud-driven data architectures come to life, allowing us to further solidify our expertise in this area.
• 2022: We embraced emerging concepts like Data Mesh, modern Data Governance, and MLOps. This marked the start of our exploration into the modern data landscape, laying the groundwork for future innovations.
• 2023: A breakthrough year, as we implemented our first projects in Data Mesh and modern Data Governance. Our scaling capabilities were put to the test as we expanded our offerings in these critical areas.
• 2024: With the introduction of Microsoft Fabric, we took another leap forward, integrating FinOps, Synthetic Data, and CoPilot into our data solutions. Our focus on augmented analytics and AI-driven insights has positioned us as leaders in the field.

The data circle: A comprehensive approach to data solutions

Our approach to data solutions can be visualized as a three-legged approach: Advanced Analytics, Artificial Intelligence, and Data Foundations. These pillars form the base of our data strategy, enabling us to deliver comprehensive offerings across industries.

1. Advanced Analytics: Our team develops robust analytics frameworks that allow businesses to derive actionable insights from their data in real time. Whether through self-service BI platforms, data visualization tools or enterprise-level analytics solutions, we empower organizations to accelerate decision-making and uncover hidden patterns.
2. Artificial Intelligence: AI is no longer a separate function, it’s deeply embedded in our data architectures. We utilize AI to accelerate time to insights, streamline data preparation, and enhance analysis. Our commitment to Enterprise Copilots ensures that large language models (LLMs) and internal data are seamlessly integrated for rapid, accurate decision-making.
3. Data Foundations: Our flagship service is Data Architecture & Engineering. We build modern data platforms that serve as the backbone for our clients’ data strategies. From Lakehouses to Data Mesh architectures, we design solutions that ensure data governance, security, and scalability, enabling organizations to innovate confidently.

AI everywhere: The future of data solutions is AI-driven

Looking ahead, we see AI and data becoming indistinguishable. As enterprise copilots and AI agents become a standard across industries, the role of the data engineer will evolve to include AI-powered tools that optimize data pipelines and automate tedious tasks. Generative AI will be integrated into every facet of data analytics, bringing about augmented analytics that not only accelerate time to insights but also improve data accuracy and preparation.

Data Governance, once a separate discipline, will soon be intertwined with AI to ensure that data used in AI systems is accurate, reliable, and secure. This shift will create new opportunities for organizations to harness the full potential of their data assets while safeguarding their integrity.

Real-world impact: How Link is transforming businesses with data

Our commitment to innovation and excellence has allowed us to partner with some of the biggest names in industries such as banking, retail, and insurance. Here are a few examples of how we’ve helped transform businesses with data solutions.

1. Major Portuguese Bank: Implementing a Lakehouse with Microsoft Fabric
   In this project, we designed and implemented a data analytics architecture that has revolutionized how the bank manages data. By leveraging the real-time and analytics capabilities of Microsoft Azure and Microsoft Fabric, we provided a framework that enhanced data enrichment, intelligent automation, and overall data management. The platform now enables the bank to react faster and make smarter decisions based on real-time insights.
2. Leading Portuguese Bank: Data Mesh and Virtualization
   For this major bank, we designed and implemented a Data Mesh and virtualization architecture, enabling departments like HR and marketing to access and analyze data more effectively. Powered by Azure and Starburst, it democratizes data access across the organization, allowing various teams to generate insights and make data-driven decisions without the bottlenecks typically associated with centralized data systems.
3. Retail Leader: Overcoming Data Bottlenecks with a New Data Strategy
   We worked with one of the largest retail companies in Portugal to assess and redesign their data architecture. Our solution addressed bottlenecks in their current platform, streamlining operations and setting the stage for future AI-driven innovations. By modernizing their data infrastructure, we positioned the company for growth and enabled them to harness the full power of their data.
4. Major Portuguese Bank: Automating Data Model Mapping with AI
   For this leading Portuguese bank, we implemented a cutting-edge AI system that automates the process of mapping legacy data models to the bank’s new data architecture. This solution eliminates countless hours of manual work, facilitating more efficient reporting and data understanding. By integrating AI into this process, we’ve helped streamline and modernize how the bank manages and processes its data.
5. Leading Cosmetics Distributor: Financial Data Analytics Across Global Stores
   A major player in the luxury cosmetics sector required a modern data analytics platform to handle financial data from their stores worldwide. Partnering with ConsultiaIT, we designed and implemented a solution that ingests financial data from SAP and calculates key financial KPIs, including P&L, using Azure, AWS, and Snowflake technologies. This modern data platform now enables the distributor to generate future insights.
6. Global Financial Services: Self-Service BI for the Insurance Industry
   For an international financial services provider and using Oracle and Microsoft Power BI, we designed a cloud-based Data Analytics & BI platform that empowers the company to track key performance indicators (KPIs) across sales, risk, compliance, and finance. By integrating this self-service BI solution, the client can now make faster, more informed decisions that drive business growth.

The future of data at Link

As we continue to expand our data solutions, we remain committed to staying at the forefront of innovation. Our ongoing work with Microsoft Fabric, Generative AI, and augmented analytics ensures that we’re well-positioned to meet the growing needs of our clients.

As the ancient philosopher Socrates once said, “The secret of change is to focus all of your energy, not on fighting the old, but building on the new.” This timeless wisdom perfectly encapsulates our claim to fame – constantly engineering next-gen technology solutions.

If you’re looking to transform your business with data solutions, we’re here to help. Let’s talk and explore how we can turn your data into meaningful insights and drive your organization forward.

• Projected to generate over 60 million euros in revenue, the Group aims to position itself as a benchmark in technology, design, innovation, and communication consulting.
• From its inception, Linkroad will have an international reach with a presence in Spain, Europe, the USA, Africa, Latin America, and the Middle East, supported by a team of more than 700 professionals.

Lisbon, October 17, 2024 — Link and Henko Partners today announced the creation of Linkroad Group, a new global player in the technology sector. Now, in addition to Link Consulting, LinkCom and Link101, the group includes Bemobile, a digital innovation agency, and Consultia IT, a specialist in business and technology transformation with a presence in Spain and Latin America.

This integration is intended to establish Linkroad as an international leader in technology, design, and innovation, boasting a team of more than 700 professionals operating across Europe, Latin America, the United States, Africa, and the Middle East.

Portuguese origins, global ambition

The formation of Linkroad represents a significant milestone in Link Consulting’s strategic drive to become a global company. Founded in the pioneering incubator Aitec, Link Consulting has long played a transformative role in the digital evolution of large enterprises and public institutions, developing innovative solutions that have been instrumental in shaping the future of digitalization for businesses and services in Portugal.

By adding Bemobile, a specialist in digital design, communication strategy, and user experience, and Consultia IT, focused on business transformation and SAP system integration, Linkroad launches with a comprehensive and diverse proposition for the global market.

José Alves Marques, CEO of Linkroad, highlighted: “We are building a corporate platform that integrates decades of experience in technological innovation. Our goal is to replicate the success achieved in Portugal and Spain, expanding into new international markets and establishing ourselves as a center of technological excellence in the Iberian region. This new group brings together a wide range of skills, enabling us to provide integrated solutions that help our clients create value in an increasingly digital world.”

Synergy of technological innovation, strategy, and creativity

Bemobile, founded in 2013 in Barcelona, brings to Linkroad substantial expertise in digital innovation and communication strategy, especially in mobile channels. Its integration strengthens the group’s ability to create disruptive digital solutions and intuitive interfaces that enhance client engagement with technology. This capability is further enriched by collaboration with Link101, the group’s creative agency known for its 20-year legacy of creativity, communication innovation, and brand experience development.

Adriana Escrivá and Mar Gómez, CEOs of Bemobile, emphasized: “Joining Linkroad allows us to expand our capabilities and apply our expertise to a global network of clients. Our mission remains to transform the digital experience and actively contribute to the innovation represented by the group.”

Consultia IT, operating in Madrid and Barcelona with over 100 professionals and a presence in Latin America, complements the group’s offerings with its specialization in SAP and non-SAP system integrations, delivering tailored solutions for business transformation.

Rubén Cabal, CEO of Consultia IT, noted: “Our integration into Linkroad is a unique opportunity to accelerate our growth and expand the impact of our solutions in the international market. Combining our business transformation expertise with Link Consulting’s digital and design capabilities and Bemobile’s strengths creates a winning formula.”

A promising future

Linkroad is more than just a new business entity; it represents the consolidation of an innovation ecosystem that will continue to invest in technology and transform businesses.

Juan Manuel Rebollo, Chairman of Linkroad, stated: “We are building a business ecosystem that fosters collaboration and sustainable growth. By combining Link Consulting’s legacy of innovation, Bemobile’s creativity, and Consultia IT’s technological expertise, Linkroad is perfectly positioned to lead digital transformation in global markets.”

About Linkroad Group

Linkroad Group is a new international business platform with over 700 professionals specializing in technology, digital strategy, design, communication, and business transformation. Formed through the integration of Link Consulting, Bemobile, and Consultia IT, Linkroad is committed to leading business transformation through advanced technology solutions, maintaining a strong focus on quality and excellence.

About Henko Partners

Henko Partners is a private equity firm dedicated to the sustainable growth of innovative companies in Portugal and Spain, with a long-term vision and a strong focus on global technology trends.

Strengthening our commitment to Spain

Spain has always been a key strategic market for Link Consulting, with numerous clients and ongoing projects. This expansion reinforces our commitment to the Iberian region and accelerates our growth plans. By establishing a local presence and leveraging the expertise of our new senior team members, we aim to further enhance our service offerings and deliver exceptional value to our Spanish clients.

Meet our new leadership team

Juan Manuel Rebollo joins us as the Chairman of Link Group, bringing with him a huge experience from his previous roles, including 25 years at Accenture in several key positions (such as Retail Industry Lead and member of executive committee for EMEA and LATAM, and Member of the board at Accenture Iberia), 10 years as Global General Manager and board member at Vector ITC Group, and the 2 last years as Vice President and responsible for international expansion at Softeck EMEA. His mission is to coordinate the board and spearhead the development of Link Consulting Group and future geographical expansions.

Francisco Javier Alvarez steps in as the Business Developer for Spain. With almost 30 years of experience in the IT and Digital Services sectors, Francisco Javier has a proven track record of driving business growth and managing large-scale operations. He has successfully led the establishment and operation of a €30 million business for Vector ITC Group in LatAm and USA and converted high-potential prospects into key accounts in various industries, such as FSI, Retail, Industrial, CPG, Logistics, and Supply Chain. Francisco has held management positions in other leading companies like Accenture, Abengoa, Softtek and Schneider Electric

Vision and Mission

Link Consulting remains dedicated to our vision of being a European company recognized for technological excellence, innovation, long-lasting customer relationships and ability to execute in any international context – all this while fostering a culture of ethics and employee well-being. Our mission is to promote digital transformation for companies and governments, establish commercial relationships based on added value, and grow our human capital with a commitment to global innovation.

The appointment of Juan Manuel Rebollo and Francisco Javier Alvarez marks a significant milestone in our journey to increase and solidify our presence in Spain. We are confident that their leadership and expertise will drive our success and help us achieve new pinnacles in the Spanish market.

For those in the region, we invite you to contact us to discover more about our tailored solutions in the new Link Consulting office in Spain and how we can help elevate your digital transformation journey.

In the dynamic landscape of project management, adaptability and efficiency are paramount. Recognizing this, Link Consulting introduces Squad as a Service, a delivery model designed to empower projects with agility, expertise, and seamless collaboration.

Overview

Squad as a Service by Link involves assembling multidisciplinary squads comprising experts from Transformation, Technology, and Data domains. These squads are meticulously tailored to meet the specific needs of each client project, ensuring a comprehensive approach to project delivery. With a focus on trust agility, flexibility, and proactivity, this model embodies our commitment to excellence and innovation:

• Trust established through transparent communication and the fostering of teamwork.
• Agility measured by the promptness of our response to requests.
• Flexibility attained through the implementation of an agile model for planning and managing team activities.
• Proactivity demonstrated through the presentation of proposals for enhancing management processes and business services.

Challenges Addressed

Traditional project management often faces challenges related to resource allocation, skill retention, and adaptability. Squad as a Service addresses them by providing dedicated teams equipped with the precise skills and competencies needed for project success. Besides, this delivery model ensures that each client receives personalized, high-quality support throughout the project lifecycle and that projects remain on track and are executed with the maximum care and professionalism.

Squad as a Service Advantages

The advantages of Squad as a Service are manifold. By leveraging multidisciplinary expertise, clients benefit from a holistic approach to project delivery. The model promotes transparency, teamwork, and rapid response to client needs, resulting in accelerated project timelines and enhanced quality.

Link’s Service Commitment:

1. Technical Delivery: Ensuring expert delivery of the client’s technical requirements.
2. Client Relationship Management: Cultivating and managing robust relationships, fostering open communication and ensuring satisfaction.
3. Resource Provision: Supplying all essential resources to support the team in executing tasks effectively.
4. Skill and Competency Assurance: Guaranteeing the team maintains a high level of skill and competency throughout the project duration.

Our dedicated Service Manager plays here a pivotal role in facilitating communication, managing resources, and aligning our service delivery with the client vision and objectives. Combined with an agile methodology and a Quality Assurance process, all this fosters a collaborative environment and includes regular follow-ups and detailed reports. The client assumes project management responsibilities and oversees deliveries, while our team ensures the development progresses according to schedule and maintains top-notch quality standards, keeping a vigilant eye on performance

Step by Step, from Needs Identification to Go-Live

With our Squad as a Service delivery model, clients can embark on their projects with confidence, knowing they have a partner committed to their success every step of the way:

1st Meeting: Our journey with clients begins with a crucial step – the 1st Meeting. Here, we delve deep into understanding our clients’ requirements, encompassing both technical intricacies and overarching business goals. This initial assessment is pivotal as it sets the stage for forming the ideal Squad tailored to meet the project’s demands. Each member is strategically selected to align their expertise with the client’s objectives, ensuring seamless collaboration right from the project’s inception.

Team Setup: Building our squads is a collaborative endeavor, drawing upon the synergy of expertise from both our Human Resources and technical teams. This collective effort ensures a meticulous assessment of potential squad members, evaluating not just their technical prowess but also their interpersonal skills, adaptability, and problem-solving abilities. By leveraging the strengths of our Human Resources department in talent assessment alongside the technical teams’ domain knowledge, we forge a cohesive, high-performing unit poised for success.

Onboarding: The onboarding phase marks a crucial transition as we strive to seamlessly integrate our technical team into the client’s project environment. This process goes beyond merely assimilating with technical aspects; it involves aligning with the client’s unique organizational culture. We kickstart this process by immersing ourselves in a comprehensive understanding of the client’s project requirements, ensuring our team is well-versed in the specific technical nuances and challenges they may encounter.

Go-Live: As the project transitions into the go-live phase, our commitment to ensuring seamless operations remains unwavering. Our structured framework provides daily supervision of the team’s activities, facilitated by our dedicated Service Manager. Regular follow-ups with the client maintain open lines of communication, ensuring any challenges are promptly addressed. Additionally, our monthly service evaluation process, featuring comprehensive progress reports, serves as a mechanism for continuous refinement and enhancement of our service delivery.

Why Choose Link

Our proven track record of technical delivery, client relationship management, and resource provision sets us apart in the industry. We prioritize customer satisfaction, excellence, and continuous improvement, ensuring that every project exceeds expectations. With Link’ Squad as a Service delivery model, clients know that their projects are in capable hands, supported by a dedicated team committed to their success.

Let’s talk about your specific challenges!

During the Building the Future session, remarkable advancements in artificial intelligence (#AI) were showcased, with inspirational and practical examples of how AI will change our lives. Link Consulting has been at the forefront of developing business solutions that help our clients position themselves as innovation pioneers by leveraging AI.

A standout collaboration between Link Consulting and Grupo Salvador Caetano, specifically in #GenAI, allowed us to craft highly innovative business solutions. These are designed to be production-ready and implemented within a 2- to 4-week time frame, ensuring a lightning-fast time to market while guaranteeing a set of business KPIs in a highly efficient and cost-effective way.

Security, privacy, and confidentiality are top priorities in these solutions developed by Link Consulting, providing clients with peace of mind and compliance with regulations.

If you want to learn more about these innovations and how they can drive your business forward, contact us! We’re ready to share our expertise and help you navigate the exciting world of artificial intelligence. Together, we can create a brighter and more innovative business future.