What if your business processes could be smarter, faster, and seamlessly connected across teams and partners? In a world where operational efficiency can make or break businesses, the ability to optimize, monitor, and enhance processes end-to-end cannot be a luxury. Enter eProcess, our new next-gen process monitoring solution.

The limitations of a traditional approach

Many organizations struggle with:

• Fragmented processes: Processes are often broken down into smaller workflows across multiple departments or external entities, limiting visibility and effectiveness.
• Lack of end-to-end monitoring: Without a unified view, defining and managing KPIs and SLAs becomes nearly impossible.
• Inflexibility in automation tools: Traditional tools fail to adapt to complex, multi-organization workflows or incorporate the latest technological advancements.
• Time and resource inefficiencies: Manual interventions and outdated systems lead to delays, errors, and increased costs.

These pain points underscore the need for a transformative solution that not only addresses them by improving processes’ time, cost, and quality, but also drives innovation and competitiveness.

Introducing eProcess: Redefining process monitoring

More than a BPM tool, eProcess is a hyperautomation platform powered by artificial intelligence, ontologies, and process mining. It’s designed to offer unparalleled flexibility, efficiency, and insights for businesses managing complex operations.

“eProcess allows companies to operate with unmatched autonomy while fostering collaboration and getting end-to-end control over their processes,” explains Fernando Faria, Product Director at Link. “It’s a game-changer in process monitoring.”

Key benefits are clear:

• Hyperautomation across borders: Seamlessly manage processes that span several units, organizations, or even industries.
• Real-time process monitoring: Gain visibility into every step of your workflows with robust KPIs, SLA tracking, and actionable insights.
• AI-driven enhancements: Leverage artificial intelligence for process design, optimization, and predictive analytics.

Defined metrics ensure processes are aligned with business goals, and process mining and conformance analysis give insights into rework efforts and bottlenecks to enhance efficiency. Threshold-based alerts allow to set specific triggers to ensure critical issues are addressed promptly, and context-driven notifications enable optimized performance.

How it works

The eProcess journey is a smooth blend of design, implementation, and optimization:

1. Design the process: Define the end-to-end workflow, incorporating internal and external entities.
2. Add complexity: Include suppliers, partners, and other stakeholders.
3. Input into the system: Configure the process schema within eProcess.
4. Review and refine: Validate the process to ensure alignment with objectives.
5. Implement and go live: Deploy the process and monitor its performance.

The process monitoring platform can be easily integrated with your existing systems via APIs or pre-built connectors, and is equipped with a comprehensive suite of tools:

• Document Management System: The backbone for handling documents and process execution.
• Process Designer: Enables intuitive process configuration, incorporating AI and ontology features for smarter workflows.
• Process Monitor: Offers analytics, KPI tracking, and process mining capabilities.
• Form Builder: Simplifies data input/output through custom forms for activities.
• Process Factory: Manages and optimizes process portfolios for scalability and efficiency.

What makes eProcess stand out?

eProcess uses cutting-edge AI algorithms to generate process models automatically, drastically  reducing the time and effort required for process setup and management. Its ontology-driven framework ensures processes are intuitive and efficient. All this allows organizations to focus on high-value activities and strategic decision-making, boosting productivity.

Additionally, the platform’s unmatched flexibility makes it adaptable to diverse business needs, whether operating independently or in shared environments. By seamlessly integrating suppliers, partners, and customers into the workflows, eProcess fosters a cohesive and collaborative ecosystem.

Last but not least, eProcess boasts a future-proof design. With a multi-engine framework and advanced tools, it is built to evolve alongside technological advancements.

“With eProcess, Link has made a strategic decision to address not only the challenges of operational and technological complexity but also to position itself as a market leader. We have created an end-to-end solution that transforms the way companies operate, interact, and thrive on a global stage,” concludes Fernando Faria.

See it to believe it? Contact us today to request a personalized demo and experience the future of process monitoring.

The Regional Government of the Azores has entrusted Link Consulting with the development and implementation of SIGI.GRA, an integrated Information Management System designed to enhance efficiency, security, and interoperability across government entities. At the core of this transformation is edoclink v8, a cutting-edge platform that will drive the digitalization and modernization of administrative processes in the Azores’ public sector.

A strategic leap towards digital transformation

By implementing SIGI.GRA, the Azorean government is taking a major step toward eliminating paper-based processes, ensuring a fully digital and interconnected administration. This initiative will streamline information exchange between different government departments, fostering greater agility and transparency.

Secure and compliant digital transactions

A key feature of the new Information Management System is the implementation of digital signatures, enabling government officials to authenticate documents using Citizen Card, Mobile Digital Key (CMD), or SCAP. These digital authentication methods will ensure enhanced security and legal compliance while significantly reducing administrative workload.

Smart process automation with AI and custom forms portal

The project will also introduce a Forms Portal, allowing the creation and publication of digital forms that can be seamlessly integrated with third-party applications. Additionally, AI-powered automation will be embedded into key workflows, accelerating task execution and increasing operational efficiency in the public sector.

edoclink v8: The intelligent core of SIGI.GRA

At the heart of SIGI.GRA Information Management System is Link’s edoclink v8, a powerhouse of automation and AI-driven capabilities that enable to operate smarter and faster. Some of the key advantages include:

· Seamless cloud integration for secure, scalable operations.

· AI-driven automation for optimized workflows and intelligent data processing.

· No-code adoption, ensuring quick deployment and ease of use.

· Advanced compliance features, including GDPR and audit traceability.

· Proven reliability, with over 220 implementations and 90,000 daily users.

With edoclink v8, the Azorean Government will benefit from a future-proof platform that not only streamlines operations today but also adapts to future needs, guaranteeing long-term efficiency, innovation, and digital resilience.

Driving innovation in public administration

This project reinforces Link Consulting’s commitment to driving digital transformation in the public sector, equipping government institutions with a modern, scalable, and secure Information Management System. By leveraging its expertise in cloud solutions, system integration, and AI, Link is ensuring that the Regional Government of the Azores is at the forefront of public administration modernization.

Would you like to explore how edoclink v8 and our expertise in digital governance can benefit your organization? Contact us today.

And these losses are not limited to monetary damages. The reputational harm and downtime caused by incidents can be catastrophic, especially for organizations that rely heavily on uninterrupted digital services.

The growing cyber threat landscape

Last year there were 2,365 cyberattacks, with 343,338,964 victims, and 72% increase in data breaches since 2021, which held the previous all-time record. Threat actors are targeting not only large corporations but also small to medium-sized enterprises (SMEs), which are often viewed as easy targets due to their limited resources. With the rise of ransomware, phishing schemes, and advanced persistent threats (APTs), businesses need to adopt a proactive, multi-layered approach to cybersecurity.

However, protecting against modern cyber threats requires more than just basic firewalls and antivirus software. It demands a holistic strategy that addresses vulnerabilities across all layers of an organization’s infrastructure – from its internet domain to its critical applications and systems.

How can businesses stay ahead of cyber threats?

To effectively combat these threats, companies need to build their cybersecurity framework around industry best practices, such as the NIST Framework, which emphasizes these key pillars:

• Govern: Stablish a risk management strategy, expectations, and policy.
• Identify: Understand your assets and risks.
• Protect: Implement safeguards to ensure essential service delivery.
• Detect: Recognize cybersecurity threats in real time.
• Respond: Take action to mitigate attacks as they happen.
• Recover: Ensure the business can quickly resume operations after an incident.

While this framework is critical, its materialization requires the right tools and expertise. This is where Link’s Atlas Risk Secure solution comes into play.

Atlas Risk Secure: A 360º approach to cybersecurity

Combining the deep experience in this area with its enterprise architecture proven know-how, Link has developed Atlas Risk Secure, an integrated and 360º solution designed to help businesses mitigate cyber risks and maintain the security of their digital assets. Atlas Risk Secure addresses vulnerabilities across multiple layers, ensuring a comprehensive defense against cyber threats.

Here’s how Atlas Risk Secure helps your organization stay protected:

1. Three layers of protection

• Domain Level: Detects and responds to malicious activities such as phishing attempts and impersonation schemes targeting your organization’s internet domain. By neutralizing these threats, the solution enhances the safety of online interactions.
• Application Level: Atlas Risk Secure continuously scans for vulnerabilities in your applications, providing real-time alerts when issues are detected. This enables swift remediation and minimizes the risk of application-layer breaches.
• Host and System Level: Monitors your operating systems and devices, detecting vulnerabilities and attacks. With near-instant response times, the system acts immediately to prevent further damage and ensure operational continuity.

2. Comprehensive Risk Management

Atlas Risk Secure goes beyond simple detection and response. Its advanced risk management capabilities allow organizations to configure a complete risk assessment framework tailored to their business needs. By mapping out the infrastructure and business dependencies, it identifies how vulnerabilities in one area could affect the entire organization. This holistic view enables to proactively manage risks, reducing the chances of critical incidents that could disrupt operations.

3. Automation and proactive alerts

With automation built into its core, Atlas Risk Secure automatically scans your infrastructure for vulnerabilities and propagates risks through your business architecture. It delivers automated risk assessments, enabling quick decision-making, and sends proactive alerts based on risk levels, ensuring you’re always one step ahead of potential threats.

4. NIST-compliant

Atlas Risk Secure aligns with the NIST Cybersecurity Framework, supporting its key pillars. This ensures that your strategy adheres to international best practices and provides thorough coverage across your entire digital ecosystem.

Atlas Risk Secure is already helping numerous businesses prevent cyberattacks and manage risks. By leveraging its Security Operations Center (SOC) for continuous monitoring, organizations can detect potential threats before they escalate, significantly reducing downtime and ensuring the safety of their critical systems.

Why choose Atlas Risk Secure?

The current threat landscape demands a dynamic and flexible approach to cybersecurity. Unlike traditional solutions, Atlas Risk Secure adapts to the unique requirements of each organization. It not

only mitigates risks but also ensures compliance with legal requirements through automated reporting and audits.

With its ability to seamlessly integrate with your existing infrastructure and provide real-time insights, Atlas Risk Secure empowers your organization to:

• Stay compliant with evolving regulations
• Protect sensitive data from breaches
• Minimize operational disruptions due to cyberattacks
• Enhance overall business resilience

The consequences of inaction are too great, as data breaches and cyberattacks continue to rise. With Link’s Atlas Risk Secure, your organization will be equipped with the tools and knowledge to protect against current and future threats, ensuring that your business not only survives but thrives in an increasingly hostile cyber landscape. Don’t wait until it’s too late.

Ask for a demo and secure your future today.

Caixa Geral de Depósitos (CGD) embarked on a refresh of its enterprise architecture strategy with a goal of rationalizing applications and to reduce operational cost and improve time-to-market. The industry specificity and comprehensive definitions offered by the BIAN framework (Banking Industry Architecture Network) meant it was the obvious choice for delivering tangible value to the bank’s initiative and SAP LeanIX Enterprise Architecture platform was the chosen solution to consolidate this process. 

As the largest Portuguese bank, CGD plays a central role in Portugal’s financial system, offering a wide range of banking services. CGD had an extensive estate spanning over 700 applications in its legacy systems. Leveraging Link Consulting specialist skills as BIAN subject matter experts, as well as SAP LeanIX implementation expertise, the team continues to conduct a thorough mapping exercise of application names, descriptions, and functionalities.

This is leading to a clear roadmap for change which reduces both costs and operational risks by identifying duplicated functionality and migrating workflows to a more streamlined and integrated architecture. This has been made possible through the use of the BIAN Service Domain model, which provides the canvas against which all applications can be mapped and classified in a transparent and collaborative way.

Following a successful, on time and on budget first tranche of mapping, CGD is now planning a broader second phase, using a BIAN-driven methodology and SAP LeanIX capabilities, to cover API specifications as well as applications.

According to Paulo Pereira,  Architecture Director at Caixa Geral de Depósitos, “Tackling a project of this scope, in tranches that make sense for the business’s goals, might not have been possible without the underlying understanding provided by the BIAN Service Domain model and SAP LeanIX platform.”

Know more about our expertise in financial services and get in touch if you also want to elevate your business with state-of-the-art architectures and tools.

In the past decade, digital banking has evolved from a supplementary service to a fundamental component of the financial industry. This transformation is driven by the proliferation of FinTech companies; the rise of innovative products such as crypto-assets (cryptocurrencies and other blockchain-based assets), ETFs (Exchange-Traded Funds), and PEPPs (Pan-European Personal Pension Products), and the exponentially increasing number of digital users worldwide. Despite these advancements, many banks still grapple with manual processes, operational inefficiencies, and the need to adapt to rapidly changing customer expectations, which can hinder their ability to compete effectively.

According to our 20+ years of experience in this sector, here are the most common challenges that we have been helping to face:

• Customer expectations: Today’s customers demand seamless, 24/7 access to banking services, personalized experiences, and the ability to manage their finances from any device.
• Regulatory compliance: The financial sector is heavily regulated, and maintaining compliance with evolving regulations such as PSD2, AML, and GDPR usually requires significant resources and expertise.
• Cybersecurity threats: As digital banking services expand, so does the risk of cyber-attacks. Ensuring robust security measures to protect customer data and financial transactions is paramount.
• Operational complexity: Traditional banks often struggle with the operational complexity of integrating new digital solutions with legacy systems. This complexity can lead to increased costs and slower time-to-market for new services (ultimately leading to customers lost to digital-first competitors).

Embracing next-gen Digital Banking technology

Technology sits at the heart of overcoming these challenges. It enables banks to streamline operations, reduce cost-to-income, enhance customer experience, and maintain a competitive edge. The integration of state-of-the-art solutions in banking not only drives efficiency but also meets the growing demand for instant, seamless, and secure financial services. Customers today value:

• Convenience: Easy access and use of banking services.
• Speed: Fast processing of transactions and services.
• Security: Robust measures to protect their financial and personal information.
• Innovation: Cutting-edge products and services that meet their evolving needs.

If not yet, this is the perfect time to meet Link’s Bank on Box: a multi-channel, self-service and no-code digital banking platform designed to address the demands of modern financial institutions and their individual/business customers – empowering them with the tools needed to thrive in the global and always-connected era. This plug-in solution is very fast to implement and allows to open an account, make all usual banking operations, order and manage financial products with just a few clicks. Key benefits include:

• Global availability: Operates 24/7 on a global scale, providing continuous access to banking services.
• Security and compliance: Fully secure and compliant with industry standards, ensuring customer data protection.
• Integration: Easily integrates with most common back-office systems for banks and investment service providers.
• User-friendly: Designed for ease of use and management, facilitating a smooth and intuitive user experience.

Best value for money: Grow your customer base and foster new sales at low-cost.

Bank on Box v4: Features and innovations

Now on its v4, Bank on Box continues to push the boundaries of digital banking with new and extended features, making it a frontrunner in the industry.

• • Next-Gen user experience: Bank on Box v4 offers a mobile-first, multi-language platform with features like face and fingerprint authentication, remote product selling with Video ID and Live ID, hybrid mobile and web responsiveness, and extensive personalization options.
  • Digital onboarding: The platform provides a seamless digital onboarding process (a journey that can be rapidly configured in backoffice according to each institution compliance requirements and with specific Anti Money Laundering validation procedures), including biometric identification through liveness or videoconference, advanced OCR, and digital signature capabilities.
  • Security module for MFA: With configurable Multi-Factor Authentication, Bank on Box v4 enhances security for financial transactions. It supports various authentication methods, including SMS OTP, email OTP, and biometric authentication.
  • Investments marketplace: This feature allows financial institutions to offer a curated mix of internal and third-party investment products (that can be automatically synchronized through an API), targeting mid to high-income customer segments, with detailed info for subscription, secure bidirectional channel to exchange messages, analytics, insights and recommendations.
  • PSD2 Open Banking compliance: Bank on Box v4 is fully compliant with PSD2 regulations, offering secure third-party provider management, client consent management, and robust monitoring and reporting capabilities.
  • Flexible and customizable: The platform supports extensive out-of-the-box features for retail banking, investment products, and corporate banking. It allows for personalized look and feel in a white label solution, flexible menu organization, and customization of messages.

Real-world impact: Proven success

With 1M+ users (individual and corporate) from 90+ countries (Europe, Africa, Americas, Asia), 30M+ operations and 5M+ logins last year, Bank on Box is a proven digital banking platform with 18+ financial institutions across Europe and Africa already live. Its agile deployment, customization, and integration capabilities ensure that you can quickly gain new, global revenue streams and easily adapt to market changes. Our strong commitment in product maintenance and innovation guarantees that you will always be ahead of the curve and with a top-notch support service.

According to Jorge Raminhos, Head of IT at Bison Bank, “For a bank such as we are, the focus in digital channels is crucial, and we must be agile and fast about offering new products and services to our clients. We chose Bank on Box because of its range of out-of-the-box features, its hybrid App and its ‘zero-code’ configuration capabilities, which allowed us to have the solution operational and adapted to our needs very fast. And we chose Link because of their open-minded attitude, technical competence, business know-how and flexibility, which ensures the agility we need.”

The future of digital banking lies in leveraging technology to overcome operational complexities, meet regulatory requirements, and exceed customer expectations. Bank on Box by Link Consulting is at the forefront of this transformation, offering a comprehensive, secure, cost-effective and user-friendly platform. For more information on how it can drive additional growth opportunities and a more efficient operation model, get in touch. We will also be more than happy to schedule a demo, and you can see it to believe it.

As the most widely used Link’s product, edoclink stands as the cornerstone of our expertise in document and process management. Throughout its history, it has continuously evolved, integrating the latest technological innovations and feedback from clients, perfectly embodying the company’s DNA to engineering next-gen technology solutions. Now, with the launch of edoclink v8, this platform takes another leap forward in a completely revamped, cloud-based and AI-powered version specifically designed to automate and turbocharge the intelligent management of all your business processes and information flows.

What’s behind this document and process management system?

In a digital era marked by constant change and unpredictability, it’s not enough to just work well. Organizations face the pressing need for solutions that streamline daily operations, optimize time management, enhance collaboration and allow them to:

• Manage processes efficiently and intelligently
• Leverage Artificial Intelligence to support daily tasks
• Ensure interoperability between systems
• Embrace mobility and remote/hybrid work models where critical information must be digital.

This is precisely the essence of edoclink. It serves as the intelligent manager for all business processes within an organization, whether internal or triggered externally by Apps or APIs, supported by simple or highly complex digital documents. edoclink offers an intuitive interface, allowing users to focus on value-added activities rather than repetitive or automatable ones. The system ensures that all procedural, authorization, security, and GDPR information is processed and recorded, supporting quality management and compliance.

The new AI-powered edoclink: built for enhanced productivity in the cloud

edoclink v8 marks a significant departure from its predecessor, offering a cloud-based approach that fosters the latest in Software as a Service (SaaS) technology. It grants easy and convenient access from anywhere without complex setup processes.

With edoclink v8 sleek and best-in-class user experience and user interface (UX/UI), you can expect immediate productivity gains, sparking adherence and motivation in your team. Its seamless implementation guarantees security and confidence in the transition, minimizing any disruption to the work processes.

This new version integrates cutting-edge AI capabilities, enabling users to ask questions about their documents and receive instant, intelligent answers. Its embedded AI automation capabilities also provide intelligent information extraction and help streamline and optimize your business workflows, enhancing a new way of work across your organization.

One of the standout features of edoclink v8 is its use of cutting-edge technology to elevate and accelerate document and process management tasks:

Integration with the ChatGPT API and natural language processing for voice recognition searches are just the beginning. edoclink v8 also integrates with DataSense for automatic GDPR classification, streamlining compliance processes effortlessly.

Upcoming features include AI-driven document classification, GDPR identification, and a co-pilot assistant to workflows, enhancing the automation and intelligence of document handling.

Autonomy and simplicity

The no-code philosophy behind edoclink ensures that it is easy to configure and use, regardless of the technical expertise. This approach not only speeds up deployment but also significantly reduces the costs and complexities associated with traditional document and process management systems. With edoclink, organizations can transform their workflows into fully digital, automated processes without any coding required. The platform can scale and grow according to each goal and priorities.

Flexibility at its core

Flexibility is the basis of edoclink, reflected in every aspect of its implementation and use. Whether it’s adapting to the pace of your organization’s transformation, integrating seamlessly with existing applications, or accommodating the dynamic nature of your document and process management needs, edoclink v8 is intended to be as flexible as your organization requires.

In short, edoclinck v8 is set to empower every organization with peak performance, simplicity of use, and the benefits of an embedded AI integration, in a fully compliant, intelligent, and efficient SaaS solution. See it in action by asking for a personalized demo, and propel your digital transformation to new heights.

Integrated Mobility Networks: Smart Ticketing isn’t just another ticketing system; it’s a software product designed to integrate various modes of transportation seamlessly. By fostering collaboration among different transport operators, it promises to knit together traditional and complementary mobility services like never before.

Interoperability Environment: Smart Ticketing operates in a unified online system, unlike its predecessors. This means it can effortlessly manage both card-based and server-based usage models, ensuring a smooth experience for commuters regardless of their preferred payment method.

Customer Support Operations: Say goodbye to the headaches of customer support in transportation. Smart Ticketing offers a comprehensive multichannel solution that streamlines everything from registration and ticket sales to usage and inspection, promising a hassle-free experience for both passengers and transportation authorities alike.

Data-Driven Insights: Perhaps the most exciting aspect of Smart Ticketing is its reliance on data-driven insights. By consolidating real-time data from various ITS systems and applications, this platform utilizes advanced AI and ML algorithms to analyze passenger patterns, optimize resource allocation, and fine-tune schedules for maximum efficiency.

With Smart Ticketing leading the charge, the future of mobility services has never looked brighter.
Join us as we embark on a journey to revolutionize transportation for a smarter, more connected world. Whether you’re a commuter, a transportation operator, or simply an advocate for progress, the time to embrace the future is now. Stay tuned for more updates as Smart Ticketing paves the way for a new era of mobility.

Biometrid and Link Consulting have joined forces to offer a digital onboarding solution that brings innovation, convenience, and security to modernizing the national and international financial sector.

Biometrid is a leader in remote identity verification, using biometrics and artificial intelligence to ensure the authenticity of individuals and match them with their identification documents. Imagine an authentication process without complicated passwords or lengthy forms, automatic contract formalization, and AML (Anti-Money Laundering) management.

With our advanced technology, authentication occurs quickly and securely, making the user experience smoother than ever before.

Link Consulting is a leading information technology consulting firm with operations in Europe, the Middle East, Africa, and Brazil. With a strong focus on innovation, Link stands out in technological strategy and cutting-edge solutions to help organizations create value through digital transformation, developing meaningful client partnerships.

Biometrid and Link Consulting elevate digital transformation solutions to a new level.

Partnership Benefits:

Simplified integration through BOB (#BankOnBox) and IOB (Investment On Box)
Digital onboarding journeys with simple and frictionless customer experience
Secure authentication and compliance with current legal regulations
Verification of the identity behind the screen through Proof of Life
Secure acquisition of international clients at a low cost

We are excited about the possibilities that this partnership will bring in the future.

Together, we build more agile, secure, and dynamic businesses. Modernization is within our reach, and we lead this transformation!

The Triennial Conference of the DLM Forum, recently held in Salamanca, Spain on October 23rd and 24th, addressed the crucial issue of preserving our digital heritage. Hosted by the General Archive of the State of Spain and Umbus S.L., the event brought together experts, archivists, and stakeholders to discuss the ever-present challenges of preserving and connecting data in the digital society.

The main theme of the conference was appropriately titled “Preserving and Connecting: Data in the Digital Society.” Participants examined the role of archives and institutions in safeguarding digital records and ensuring the continuity of our digital heritage in an era where information is increasingly created and stored in digital formats.

One of the notable highlights of the conference was the presentation of ATLAS, a project aimed at automating the ingestion of data sources and generating artifacts of Enterprise Architecture Electronic Archiving (AE). This cutting-edge technology promises to revolutionize the preservation and management of digital records, offering more efficient and comprehensive solutions for archivists and organizations dealing with the challenges of preserving digital data.

During the event, a segment of the ATLAS presentation was showcased, giving participants a glimpse of the project’s innovative approach to harmonizing model-based e-Archiving approaches. The presentation, “Harmonizing Model-Based Approaches to Electronic Archiving,” revealed how ATLAS can streamline the complex process of preserving digital records and ensuring their accessibility for future generations.

The conference also provided an opportunity for participants to discuss the importance of international cooperation and standards in the field of digital preservation. As digital data becomes increasingly essential to our society, the need for a cohesive and robust approach to preservation is more critical than ever.

To learn more about the discussions and presentations at the Triennial Conference of the DLM Forum, you can access the program details at this link.

The conference’s focus on preserving digital heritage highlights the importance of our collective efforts to safeguard the wealth of information that defines our modern world. As technology evolves, events like these provide a platform for experts to share knowledge and explore innovative solutions, ensuring that our digital legacy endures for future generations.

More Information: Atlas