Process Factory
Edoclink is an integrated Document Management and Workflow solution that allows dematerialization of administrative tasks as well as decision-making processes. With edoclink Enterprise your work processes are automated and your documents are entirely digital and integrated. It’s a seamless flow of information, so you can use it, share it and access it as you need it, when you need it and wherever you need it. A SEAMLESS INFORMATION FLOW: Life is unpredictable. And we need solutions that are flexible enough to deal with constant change. Solutions to make our daily lives simpler and help us optimize our time and work. To better manage our meetings and above all the way we use and share our information.
Open banking project for one of the largest Brazilian payments company
The digital transformation journey continues at this payments company. Up to now in the context of open banking, the payments company needs to expose its financial agenda through a microservices-oriented architecture, whereby financial market institutions can check the customer’s guarantee…
Link Consulting was responsible for defining, planning, executing and managing the whole scope of the new platform test
Problem description Following the decision to merge the telecom companies, the business group was left with duplicate systems for the sale of services and customer relationship, for the different segments (Mobile, Landline, Broadband Internet, etc.). These multiple “duplicate” systems drain…
CRM acceptance test for one the largest payment company
Link Consulting’s testing team is the new partner of the payment company in the testing strategy for its new unique customer service system. Using Omini Chanel’s strategies, the payment company now centralizes its CRM data in a new system which…
Digital Quality Strategy
Our tools AUTOMATION FRAMEWORK – open | devops standardized development and parallel execution – thousands of journey executions, multiple channels > continuous regression SMART MONITORING – 24 | 7 synthetic customer journey monitoring and incident notification – availability, performance, security,…
Service innovation for one of the largest telcos in the world
This telecom operator has several digital channels for relationship with its customers, developed on the Android, IOS and Web platforms. The need for daily changes to the channels, due to the dynamism of the business, and the commitment to guarantee…
Test Automation: What, How and Why?
Test automation campaign
A Minimum Viable Product (MVP) program to help our Customers address Digital Transformation challenges
LINK was selected for an important quality operation of the digital channels of the largest telecom operator in Brazil
LINK started in 2019 an operation to guarantee the quality and improvement of the user experience in the digital channels of a major telecommunications operator in Brazil. The operation structured by LINK uses SRE – Site Reliability Engineering practices and…
