“Link provides a strong professional service delivery and this has
been consistent over the years. We have been very satisfied with our
relationship, and value the quality of service received. “
BNF Bank is a key player in the Maltese financial services sector. We strive to be the bank of choice for individuals and businesses, driven by the highest principles of ethical and social responsibility. We offer personal and business clients highly personalised products and services, through a network of 12 retail branches spread across the Maltese Islands, a Corporate and Business Banking center along with a local trading room as well as a strong team of Customer Care representatives. BNF Bank’s objectives are to continue generating a sustainable return on investment to continue on the positive growth trajectory experienced throughout the past years. We thrive on providing an exceptional Customer Experience through an omni-channel approach. We have embarked on a digital transformation journey which will see us implement a new core banking system with the aim of enhancing our digital channels while becoming more efficient in our operations.
Developments in digital banking is high on the Bank’s agenda and significant investments are made towards developing and improving the Bank’s digital banking channels. With this in mind, such investments in the Bank’s digital transformation strategy will allow us to offer a first-class service to our customers, as well as satisfy regulatory commitments.
From Internet Banking user on-boarding, to user maintenance and servicing, the Bank on Box solution offers a user friendly GUI for the back-office operator to navigate with rich menu options and functionalities. All of which equate to simple and easy end user customer experience simultaneously on the Web or App channels.
Link have helped us improve the Customer Experience on the Internet Banking platform and also helped us launch our mobile app through their solution. An open channel of communication ensures that we are kept updated on market developments and Link’s capabilities.
Link provides a strong professional service delivery and this has been consistent over the years. We have been very satisfied with our relationship, and value the quality of service received.
The solution satisfies modern day digital banking transactional expectations and needs of customers. The SafeNet OTP verification with the biometric log in verification in the App channels is particularly popular with customers. Some examples that we could mention are the ability to do deliver targeted secure message campaigns and cross sell marketing banners in both web and app to users.
The platform is compliant with PSD2 requirements and flexible with ad-hoc enhancements and upgrades. Down time is at an absolute minimal even for required maintenance updates with little to no customer impact.
Angeles Linden
Senior Manager
BNF Bank
