Are you providing a great experience to your users?
With Link, you are!
In a digital world, providing a world-class user experience to all your stakeholders – be they customers, employees, investors, you name it – is key.
This means having highly accessible and intuitive interfaces that make it easy for users to achieve their goals, whatever those are: finding information, buying or using your product, solving a problem.
Achieving this is, first and foremost, a business challenge. To address it, not only technology is needed , but also design.
The starting point is a deep understanding of the users’ expectations and behavior, combined with thorough knowledge of your offer, processes and brand. And this has to be consistent across all your channels. Are you up to the task?
Link makes it better
We started designing great experiences long before the words ‘app’ or ‘chatbot’ even existed. Since then, we have strengthened our capabilities to include everything you need to ensure a perfect user experience.
From understanding the business challenge, goals, and user needs, through designing the experience, to implementing, integrating, and operating the platform, we assist you every step of the way. Delivering everything, from A to Z, so that you can focus on what you do best: improve your business performance!
What we do
Map
We map needs, business objectives and success metrics.
Design
We design
the user journey.
Technology
We identify the tools and
technological solutions necessary
for implementation.
Implementation
We implement everything according to the approved design and specification.
Roll-out
We monitor the roll-out,
making the necessary adjustments,
course corrections and evolutions.
Monitoring and measuring
We measure and control the channel operations, collecting and evaluating its performance and contribution to business goals. This includes collecting usage data and designing improvements of the experience based on that. SEO optimization to gather more prospects into your funnel. And gathering user information directly from the users, to add the spark of subjectiveness into the hard data insights.
