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The administrative modernization that organizations have adopted is based on dematerializing processes and documents and offering remote service channels.

The ability to submit requests online, wherever it is convenient.

The ability to submit requests online, where it’s convenient. The ability to pay and see the status of cases. The ability to manage personal information. The ability to start a request on the web and finish it in person or over the phone.

ONLINE AND MOBILE CHANNELS FOR THE NEXT GENERATION

  • Web solution
  • Out-of-the-box features for:
    • Service portal
    • Face-to-face service
    • One-stop-shop
    • Appointments
    • Content management
    • Form construction
  • CX centric solution focused on user-experience

“THE FACE” OF YOUR ORGANIZATION – IN A WHITE-LABEL, COST-EFFECTIVE SOLUTION

  • Customized look & feel
  • Out-of-the-box features with a modular and customized choice
  • Catalog organization
  • Creation of flexible forms
  • Personalization of messages and contents
  • Order tracking
  • GDPR compliant
  • chatbot for Information search

TECHNOLOGICAL EVOLUTION, RESPONDING TO THE DYNAMISM OF YOUR BUSINESS

  • Authentication supporting ad, citizen card, mobile digital key, OAuth 2.0, passwordless
  • Mechanisms to control deadlines and alarms
  • Process and document management in back-office
  • Integration with business applications

AN AGILE AND ROBUST ARCHITECTURE IN THE PLUG-IN MODEL

  • Modular architecture structured with plug-in logic
  • Micro-services
  • Micro-frontends
  • Responsive
  • Robust security, respecting all market standards

A plug-in solution with immediate impact on the relationships with your customers.

In a post-pandemic world where many customers have used non-face-to-face contact points for the first time, this is the answer you need to accelerate the transformation of your digital channels.

 

In a short period of time, without high investment costs and focused on customer experience. Don’t standstill. Embrace the future of your channels today.

OnlineDesk

Fast to implement and easy to use.

This is what customers demand from their service providers: availability, speed, and ease. Both in the access and usage.

This is our promise: Your digital channels perform in line with what your customers expect from you.

Say goodbye to taking months to implement and maintain complex solutions with high investment costs.