May, 2025

What if your business processes could be smarter, faster, and seamlessly connected across teams and partners? In a world where operational efficiency can make or break businesses, the ability to optimize, monitor, and enhance processes end-to-end cannot be a luxury. Enter eProcess, our new next-gen process monitoring solution.

The limitations of a traditional approach

Many organizations struggle with:

  • Fragmented processes: Processes are often broken down into smaller workflows across multiple departments or external entities, limiting visibility and effectiveness.
  • Lack of end-to-end monitoring: Without a unified view, defining and managing KPIs and SLAs becomes nearly impossible.
  • Inflexibility in automation tools: Traditional tools fail to adapt to complex, multi-organization workflows or incorporate the latest technological advancements.
  • Time and resource inefficiencies: Manual interventions and outdated systems lead to delays, errors, and increased costs.

These pain points underscore the need for a transformative solution that not only addresses them by improving processes’ time, cost, and quality, but also drives innovation and competitiveness.

Introducing eProcess: Redefining process monitoring

More than a BPM tool, eProcess is a hyperautomation platform powered by artificial intelligence, ontologies, and process mining. It’s designed to offer unparalleled flexibility, efficiency, and insights for businesses managing complex operations.

“eProcess allows companies to operate with unmatched autonomy while fostering collaboration and getting end-to-end control over their processes,” explains Fernando Faria, Product Director at Link. “It’s a game-changer in process monitoring.”

Key benefits are clear:

  • Hyperautomation across borders: Seamlessly manage processes that span several units, organizations, or even industries.
  • Real-time process monitoring: Gain visibility into every step of your workflows with robust KPIs, SLA tracking, and actionable insights.
  • AI-driven enhancements: Leverage artificial intelligence for process design, optimization, and predictive analytics.

Defined metrics ensure processes are aligned with business goals, and process mining and conformance analysis give insights into rework efforts and bottlenecks to enhance efficiency. Threshold-based alerts allow to set specific triggers to ensure critical issues are addressed promptly, and context-driven notifications enable optimized performance.

How it works

The eProcess journey is a smooth blend of design, implementation, and optimization:

  1. Design the process: Define the end-to-end workflow, incorporating internal and external entities.
  2. Add complexity: Include suppliers, partners, and other stakeholders.
  3. Input into the system: Configure the process schema within eProcess.
  4. Review and refine: Validate the process to ensure alignment with objectives.
  5. Implement and go live: Deploy the process and monitor its performance.

The process monitoring platform can be easily integrated with your existing systems via APIs or pre-built connectors, and is equipped with a comprehensive suite of tools:

  • Document Management System: The backbone for handling documents and process execution.
  • Process Designer: Enables intuitive process configuration, incorporating AI and ontology features for smarter workflows.
  • Process Monitor: Offers analytics, KPI tracking, and process mining capabilities.
  • Form Builder: Simplifies data input/output through custom forms for activities.
  • Process Factory: Manages and optimizes process portfolios for scalability and efficiency.

What makes eProcess stand out?

eProcess uses cutting-edge AI algorithms to generate process models automatically, drastically  reducing the time and effort required for process setup and management. Its ontology-driven framework ensures processes are intuitive and efficient. All this allows organizations to focus on high-value activities and strategic decision-making, boosting productivity.

Additionally, the platform’s unmatched flexibility makes it adaptable to diverse business needs, whether operating independently or in shared environments. By seamlessly integrating suppliers, partners, and customers into the workflows, eProcess fosters a cohesive and collaborative ecosystem.

Last but not least, eProcess boasts a future-proof design. With a multi-engine framework and advanced tools, it is built to evolve alongside technological advancements.

“With eProcess, Link has made a strategic decision to address not only the challenges of operational and technological complexity but also to position itself as a market leader. We have created an end-to-end solution that transforms the way companies operate, interact, and thrive on a global stage,” concludes Fernando Faria.

 

See it to believe it? Contact us today to request a personalized demo and experience the future of process monitoring.